Refund policy

Returns and refunds

If your item arrives damaged, defective or wrong, you have 3 days from the date your order is delivered to report it. If you change your mind, you have 10 days from delivery to return it.

Damaged, defective, wrong or lost item

If your item arrives damaged, is defective, or is not what you ordered, email support@maisonlunaire.com with photos of the item within 3 days of delivery. Please include your order number. We will refund you or reship the item once, at no cost to you. You do not need to send the item back, and you can keep it.

If tracking shows no delivery or your package is lost in transit, email support@maisonlunaire.com and we will refund or reship it once, at no cost to you.

Changed your mind

You can return an item you no longer want if it is unused and in its original condition and packaging. Change-of-mind returns ship to our overseas return warehouse, not to a store or to our business address. You pay the international return shipping, which can cost more than shipping within the U.S., and the package usually takes several weeks and can take up to 3 months to arrive.

Email support@maisonlunaire.com first. Once we approve your return, we will send you the return warehouse address and return instructions.
Ship the item to that address at your own cost within 10 days of delivery.

We will refund you once tracking shows your return has been delivered to the return warehouse. Original shipping charges are not refundable for change-of-mind returns.

No restocking fee

We do not charge a restocking fee.

How refunds are paid

Refunds go back to your original payment method. We issue refunds within 3 business days after tracking shows your return delivered to the return warehouse, or after we approve your claim. Your bank may take up to 10 business days to show it.

Cancellations

You can cancel your order for a full refund before it ships. To cancel, email support@maisonlunaire.com. Once your order has shipped, it can no longer be cancelled and is handled as a return under this policy.